Walmart Supercenter

The self checkout is the dumbest thing they have tried. Has no cashiers available but wants to stop me for 10+ minutes at 9:00 to check my stuff after leaving self checkout. Get workers and leave people alone.

I visited a different Walmart and received very good customer service. Unfortunately, the other location was out of a product I was looking for. A very helpful and friendly associate checked the system and informed me that the Griffin location had the product in stock. I drove to the Griffin store and as soon as I walked in, I noticed a difference. The associates at the Griffin store were not as nice nor helpful… not even close. They were impatient, unfriendly, and very short with their responses. When asked where I could find a different item, one associate actually told us he didn’t know because he worked nights. What does working a different shift have to do with merchandise location? I’m pretty sure the item would be on the same aisle at night as it is in the daytime. At checkout, the only checkout lanes open were the self checkout. There were 50+ people waiting on a checkout machine. Finally, an associate directed some of the customers to checkout in customer service. That was a joke because customer service was just as bad.

Their associates do not mark down the items as they should. Some will ring up the correct price, others way higher, some not marked down at all. And it will all be the same exact thing but different patterns. For example, their little boys underwear. The buggy they are in is marked $1 but not all ring up that way. And they are not willing to honor that pricing. Then the CSM had the nerve to say they don't even use the sticker that was on the underwear. CLEARLY you do with your underhanded a** comment. And I still remained calm and polite which is less than she deserved. To the associate/manager working the grocery side self checkout at 7:30pm tonight, go back through training and learn ACTUAL CUSTOMER SERVICE. It is 66% of your title 🤣). If someone did their job right the first time, my wasted time could have been avoided. 90% self checkout and still can't do their jobs right.

Our cashier, Rachel, was excellent. My 3 year old son wanted to help grab some of the bags and put them in the cart. Rachel was so nice and patient with him. She really goes above and beyond while interacting with customers and I really appreciate her! 🫶

I’ve got to say, Walmart curbside is the way to go. Headache free! No need to wonder around the store and wait in those ridiculous self check out lines. On top of that, both of my recent trips this month the male associates have been so kind! I always forget to ask for names to give a proper recognition but they both have been so pleasant!